For the average person that does not have that parent's level of knowledge, support, and courage, (speaking out in a public way) the very same situation described in the article can be even more of a strain and challenge. In my work as a psychiatric social worker in a hospital, I frequently received questions from concerned family members that had little or no understanding of what was causing the patient to act the way that he was. In those scenarios all of the feelings expressed in the article were compounded by their lack of understanding of what was happening and why their family member required hospitalization. For example, in the article, the son calls his mother up and pleads not to be sent to the hospital while, at the same time, accusing her of being cruel to him. If she has an understanding of how schizophrenia can present itself, than although those words are painful for a mother to hear from her son, she can be comforted by the knowledge that it is part of her son's illness and nothing to be taken personally.
It is vital that anyone that interacts with someone that has mental illness learn more about the particular condition that their loved one has so that they can treat him appropriately, as well as be able to cope with the unpleasant scenarios that the individual with mental illness may create.